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How bv9 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use our platform — and how we keep that data safe.

Account data protectionJazzCash & Easypaisa payment privacyCookie controls explainedYour right to request deletionDirect contact for data queries
bv9 How bv9 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can reach our support team directly. We aim to acknowledge data-related requests promptly and resolve them through a clear back-and-forth process rather than automated replies.

Team online

Email Support

Send your data request or privacy concern to our support email address. Include your registered account details so we can locate your record without delay.

Live Chat

Start a live chat session from the account area. Our team can direct you to the correct process for data access, correction or deletion requests.

Account Help Centre

The help centre inside your account lists the steps to raise a formal data query, including what to include and the expected response path.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security is built into the account layer, not added on top. Every session — whether you log in on mobile via your JazzCash wallet flow or return on a browser after a break — is covered by the same access controls and encryption practices. Here is how we handle the four areas that matter most to your privacy.

Account Security

We use encrypted connections for all account sessions. Login flows, including OTP verification steps tied to your registered mobile number, are designed to stop unauthorised access before it reaches your data.

Cookie Controls

We use cookies to keep your session active and remember your device preferences. You can review and adjust cookie settings through your browser at any time without affecting your account balance or payment history.

Payment Data Retention

JazzCash, Easypaisa and Raast transaction records are kept only as long as needed for account reconciliation and any applicable legal requirement. We do not store full wallet credentials or bank login details.

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct inaccurate details, or ask for your account data to be deleted. Contact support with your account details and we will walk you through the process.

Common Questions About Your Privacy on bv9

Below are the questions we hear most often about data handling, account privacy and your rights. If your question is not covered here, our support team can help directly.

We collect your name, contact number, and identity verification details. If you deposit via JazzCash, Easypaisa or Raast, we record the transaction reference — not your PIN or wallet password.

We store the transaction reference and amount for reconciliation purposes. Your JazzCash or Easypaisa wallet PIN and login credentials are never held by us at any point.

Yes. Contact our support team by email or live chat, provide your registered account details, and we will process your data access request through the standard review path.

Submit a deletion request through support with your account details and reason. We will confirm what can be removed immediately and what must be retained under applicable legal requirements before proceeding.

We do not sell your data. It is shared only where our fraud-prevention systems require it or where local law makes disclosure mandatory. No marketing third parties receive your personal details.

Account activity records are kept while your account is active and for a defined period after closure. Raast and Easypaisa payment records follow the same minimum-retention principle tied to legal requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.