Reference

Our Legal Terms, Your Account Rights

This page sets out the legal conditions that apply when you access bv9 in Pakistan — covering account use, data handling, eligibility and how to raise a concern. Availability depends on local law and is only applicable in eligible regions.

Account TermsPrivacy PolicyEligibility & JurisdictionCookie PolicyContact & Requests
bv9 Our Legal Terms, Your Account Rights
HOW WE HANDLE IT

Data, Cookies, Security and Your Records

We handle your personal data, account security and cookie preferences with a consistent internal policy. Here is how each area works in practice — not in abstract terms, but as concrete steps that affect your account.

Data Handling

We collect only what is needed to run your account — your contact detail, wallet reference for JazzCash, Easypaisa or Raast, and session activity. No unnecessary data is stored beyond your active account period.

Cookie Policy

Cookies keep your session active across mobile and browser. You can adjust cookie preferences from your browser settings at any time. Functional cookies are required for the login and wallet flow to work correctly.

Account Security

Your account is protected by OTP verification on login and on wallet transactions. If you notice an unrecognised login, change your password immediately and contact support to flag the session.

Data Retention

Account data is retained for the period required under our compliance obligations. Once that period ends, your data is deleted or anonymised. You can request a copy of your stored data by contacting our support team.

REACH US DIRECTLY

How to Contact Us on Legal Matters

If you have a question about your rights under our policy, need to request a data deletion, or want to flag a concern about your account, reach us through any of the channels below. We handle policy-related queries separately from general account support to make sure your request reaches the right team.

Email Support Send your legal or privacy request to our support email. Include your registered account detail so we can locate your record and respond within the stated handling period.
Live Chat Open the chat window from your account dashboard. For policy queries, select the legal or privacy topic so it routes to the correct team rather than general account help.
Account Panel Some requests — like updating your contact detail or reviewing your stored data — can be started directly inside your account settings without contacting support first.

Legal and Privacy Questions Answered

These are the questions we receive most often about our legal terms, account rights and data practices. If yours is not here, raise it directly through live chat or email.

Access depends on local law and the eligible region you are in. We do not override local restrictions. Check whether participation is lawful in your specific area before creating an account.

We store your registration detail, wallet references used for JazzCash, Easypaisa or Raast transactions, and your session activity. We do not retain payment credentials beyond what verification requires.

Contact our support team by email or live chat and state your deletion request clearly. Include your registered account reference so we can locate and process your record within the handling period.

Yes. Submit a data access request through support with your account detail. We will compile the data we hold on your record and share it with you through a secure channel.

After account closure, your data is held for the period our compliance obligations require, then deleted or anonymised. We do not retain wallet or session data beyond that window.

Raise your concern through our support team first — by live chat or email. Policy and account disputes are reviewed by a separate team. We ask that internal escalation is completed before any external step is taken.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.